Refund and cancellation policy

You may request a full refund before your required audit files are received and review work has started. Email hello@commercegaplabs.com with the checkout email and session details.

Once files have been received and review work has started, refund requests are reviewed case by case. If we cannot complete the scoped audit because of a problem on our side, we will offer a refund or agree on a reasonable next step.

If files are missing, corrupted, password-protected, or do not contain the agreed Shopify and NetSuite evidence, we will contact you. We may ask for replacement exports or explain what can and cannot be completed before deciding on a refund.

Approved refunds are issued through Stripe to the original payment method. Your bank or card provider controls when the credit appears.